Course curriculum

    1. 1 - Overview

    2. 2 - Pricing

    3. 3 - Account Set Up

    4. 4 - E-Mail Set Up

    5. 5 - The Customers Experience with E-Mail Submission

    6. 6 - Setting Up the Guide Center

    7. 7 - Customer Experience with the Guide Center

    8. 8 - Admin - Customer Settings

    9. 9 - Adding Agents - Agent Settings

    10. 10 - Ticket Settings

    11. 11 - Setting a Customer Schedule

    12. 12 - Admin - Account Settings - Part 1

    13. 13 - Admin - Account Settings - Part 2

    14. 14 - Admin - Business Rules - Automation

    15. 15 - Business Rules - Triggers

    16. 16 - Website Widget

    17. 17 - Admin Channels - E-Mail - Part 1

    18. 18 - Admin Channels - E-Mail - Part 2

    19. 19 - Managing Ticket Views

    20. 20 - Conclusion

    1. 1 - Overview - Research

    2. 2 - Social Media Channels

    3. 3 - Enable Live Chat Channel

    4. 4 - Ticket Forms

    5. 5 - Ticket Fields

    6. 6 - Managing the Ticket View

    7. 7 - Adding Support Agents and Team Members

    8. 8 - Managing Help Participants

    9. 9 - Managing Applications -Autoresponders

    10. 10 Adding Applications - Mailchimp

    11. 11 - Adding Applications - Webinars

    12. 12 - Extending Applications - Zapier

    13. 13 - Extending Applications - Zoom

    14. 14 - Extending Applications - Stripe

    15. 15 - Extending Applications - PayPal

    16. 16 - Live Example - Editing Settings

    17. 17 - Live Example - Answering a Ticket

    18. 18 - Live Example - Customer Experience

    19. 19 - Live Example - Extending Applications

    20. 20 Conclusion

    1. Basic Audio MP3's

    2. Advanced Audio MP3's

About this course

  • 42 lessons
  • 1.5 hours of video content